Return Policy

At City Dukaan, we prioritize your satisfaction above all else. We understand that sometimes a product might not meet your expectations, and that's why we offer a hassle-free 15-day return policy. If for any reason you're not completely satisfied with your purchase, you can return it within 15 days from the date of delivery for a full refund or exchange. Here's how it works:

Conditions for Returns:

1. Initiate the Return: To initiate a return, simply contact our customer service team within 15 days from the date of delivery. You can reach out to us via email at [your email address] or through our customer service hotline at [your phone number].

2. Return Eligibility:

   • The item must be in its original condition with all tags and packaging intact.
   • Items that have been used, washed, altered, or damaged will not be eligible for return.
   • Personalized or custom-made items may not be eligible for return unless there is a defect or error on our part.

3. Return Process:

   • Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
   • Please securely package the item and ship it back to us using a trackable shipping method. We recommend using a shipping service that offers insurance and proof of delivery.

4. Refund or Exchange:

   • Upon receiving the returned item and confirming its eligibility, we will process your refund or exchange within [number of days] business days.
   • Refunds will be issued to the original payment method used for the purchase.
   • If you opt for an exchange, we will ship the replacement item to you at no additional cost.

5. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
   • In case of a defective or incorrect item, please contact us immediately, and we will arrange for the return shipping label.

Additional Information:

• Returns initiated after the 15-day period may be subject to a restocking fee or may not be accepted, depending on the circumstances.
• Refunds may take [number of days] business days to reflect in your account, depending on your bank or payment provider.
• If you have any questions or need assistance with your return, feel free to reach out to our customer service team. We're here to help!

At City Dukaan.in, we strive to make your shopping experience enjoyable and worry-free. Thank you for choosing us for your shopping needs!

City Dukaan Adress - Srinivasa Arcade, Parangi Palaya, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

Email on - dukaancity@gmail.com